Shipping policy

Shipping Policy

Order Processing
Every order is prepared with care and shipped within 24 to 48 hours on average after confirmation (Monday to Friday, excluding US holidays).

Shipping Destinations
We ship to the following countries: United States, Canada, United Kingdom, Australia and New Zealand.

Shipping Costs
Free standard shipping on all orders over $70.
For orders under $70, the shipping cost is calculated and displayed at checkout, before payment.

Delivery Times
Standard delivery takes 5 to 7 business days after dispatch.
Total time from order to delivery: 6 to 9 business days.
During peak periods (Black Friday, Christmas, etc.), delivery times may be slightly longer.

Order Tracking
As soon as your order ships, you will receive a confirmation email with a tracking link to follow your package in real time.

Delays and Liability
We do everything we can to meet the delivery times stated above. However, certain events beyond our control (strikes, weather conditions, carrier disruptions) may cause delays. If your package has not been delivered 14 days after the estimated delivery date, please contact us at support@getorena.co and we will find a solution.

Shipping Address
Please carefully check the address provided when placing your order. If a package is returned to us because of an incorrect address or because it was not collected, re-shipping fees may apply. After two consecutive returns, the order will be canceled and refunded.

Customs and Import Duties
For deliveries outside the United States (Canada, United Kingdom, Australia and New Zealand), customs duties and import taxes may apply upon delivery. These fees are the responsibility of the customer and are set by local authorities. We recommend checking your country's import thresholds before ordering.

Contact
Orena, operated by DIGIECOM LLC
30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: support@getorena.co
Phone: +1 (646) 798-0861
Website: https://getorena.co